At Fashneo, we aim to make sure you have the best experience while selecting and buying your favorite Indian Ethnic Outfits. Despite our best efforts to keep our customers happy, there are times when you might feel the need to return your product for circumstances beyond your or our control.
We have listed everything below about our Cancellation and Returns policy so that incase you do decide to cancel your order, or seek returns/ refunds, you do not face an iota of a problem.
Q: Can I cancel my order in case I change my mind after ordering?
Yes, you can choose to cancel all Non-Ready to Ship products, only if done within 12 hours of placing it. We will initiate 100% refund amount and confirmation of the same will be sent to you via e-mail, though we would have loved to have added a new Ethnic Fashion statement to your wardrobe.. You may please note that all cancellations are refunded in the form of STORE CREDIT only.
Q: Why a “12 Hour” deadline?
As soon as your order is confirmed, action is initiated at our end. The process of picking, packaging, customizing and logistics start, and the ordered product in most cases has already passed through a couple of phases. Incase a garment has to be readied, or customized, the process is already underway.
Q: Could there be a delay at Fashneo because of “unforeseen circumstances”?
We try our best to assure that your ordered products are shipped out to you in the promised time, but at times there are chances of delay in processing due to unavailibility of stock, or other unavoidable circumstances. In such a situation, we will send you a formal communication requesting you to:
- a) Accept a Store Credit of equivalent value which you may use to purchase an alternate product.
- b) Opt to receive a refund of your money.
Q: But if i am unable to find an alternative product on your website?
In such cases we ensure that a complete refund (inclusive of the product cost and shipping charges) is initiated at the earliest sans any deductions. We also offer a compensation by way of Store Credit or discount coupon depending upon the order value and delay in communication.
Q: Oops! I “missed” adding a critical detail while placing the order. Possibility of correcting it?
Yes. Customers can directly email us [Info@fashneo.com] incase to –
- Update their complete shipping details;
- Update measurement details within 24 hours of placing the order; or
- Update the order comments within 24 hours of placing the order.
Q: I received the order. But there’s an issue. Can I return my ordered items?
We take stringent measures to deliver Fashion Delight to our customers globally, in the best possible condition but there’s always a possibility that
- You are unsatisfied with your order for any reason, you can use our Return Policy. we provide returns only if a damaged or faulty products delivered we cannot provide returns on all items according to the nature of business.
- Returned items of clothing must unworn and in their original condition with all labels intact. Due to the very delicate nature of some of the hand-made clothing, we ask you to take great care of the item when unpacking and inspecting.
- For all returns, Customers need to inform returns on Info@fashneo.com within 24 hours of receiving the parcel.
- Customers needs to give an appropriate reason for returning the product. Return requests placed after 24 hours of receiving the parcel, will not be accepted.
- If a damaged product is received, it should be reported to us within 24 hours of receiving the parcel. Damages reported after 24 hours of receiving the parcel will not be accepted.
- We will review the return requests & may request for additional information from Customers (photographs of products, packaging,Unboxing Video, measurements etc).
- After the review , if it is established as a genuine case for returns, we will provide the Customer further details on the return process through a separate e-mail.
- After the confirmation e-mail from us, Customers are requested to return the product(s) in original condition with tags and packaging intact within 10 days of raising the return request. We request Customers to send us the tracking details while shipping the return parcel.
- After receiving the return shipment, we will do an internal quality assessment and will initiate the applicable resolution within 48 hours. Please note, we cannot initiate the resolution before receiving the return shipment.
- The refund will be given as a gift card/ Store Credit which can be used for future purchases on the website.
- The returned shipping charges are to be paid by the customers.
We do not provide returns due to the nature of our business.